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James Jack

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    James Jack commented  · 

    Good breakdown. From the MSP side, I'd add a few evaluation criteria that matter more than the feature list:

    Multi-tenant management — if you're handling multiple clients, you need a single pane of glass, not per-client logins.
    Restore testing — backups are worthless if you don't test restores regularly. Ask any vendor about their restore process, not just backup speed.
    Incremental vs. full backups — this impacts your storage costs massively at scale.

    One honest take: for most enterprises, the tool matters less than who's running it. A good MSP will own the backup strategy, monitor failures daily, and test restores for you. If you're looking for one, I'd start with a verified directory like https://msppartners.io/ MSPPartners
    to shortlist MSPs, then vet them on the criteria above. read more: https//:msppartners.io/