Synchronization problems should be investigated carefully instead of making multiple changes at the same time. First determine exactly what appears incorrect. Check whether the issue affects one person, a family branch, sources, photographs, documents, or the entire tree.

Family Tree Maker Support resources can help users understand common synchronization and troubleshooting situations. Users working with Family Tree Maker 2024 should record error messages and note what happened immediately before the synchronization problem appeared. This information can provide a clearer starting point for investigation.

People using Family Tree Maker 2019 can also benefit from keeping a recent backup before attempting significant synchronization troubleshooting. Avoid changing large sections of the tree while trying to identify the problem because additional changes can make the original issue harder to track.

A practical approach is to document the problem, protect the current project with a backup, identify the affected information, and then troubleshoot one issue at a time.
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